Delivery / Shipping Policy
Booking & Processing Time
All session requests made with Divineraaga for
Sound Vibrational Healing and Mind Healing are acknowledged within
1–2 business days (excluding weekends and public holidays) after payment
or confirmation of interest.
During periods of high demand, processing and scheduling times may be slightly extended.
In such cases, we will inform you via WhatsApp, call, or email to ensure clarity and transparency.
Session Modes & Timings
Our intention is to make healing sessions accessible and convenient for you.
Sessions are offered in the following modes, depending on availability:
- In-person sessions (Chennai – Vadapalani): As per mutually agreed time slots
- Online sessions (Video / Audio): Typically scheduled within 2–5 business days of confirmation
- Workshops / Group Sessions: Dates and times are announced in advance and shared with registered participants
Exact timings will be confirmed individually for each client, based on healer and client availability.
Session Fees & Additional Charges
Session fees are shared at the time of booking. Any additional charges (such as special
customized sessions, extended duration, or venue-specific arrangements) will be clearly
communicated in advance.
All payments are to be made through acceptable online modes. Details will be provided
during the booking process.
Session Confirmation & Communication
Once your booking is confirmed, you will receive a confirmation message via WhatsApp, SMS,
or email, which will include:
- Session date and time
- Mode of session (in-person or online)
- Basic guidelines to prepare for the session
For online sessions, the meeting link or call details will be shared at least a few hours
prior to the scheduled time.
Session Delays & Technical Issues
While we make every effort to begin sessions on time, delays may sometimes occur due to:
- Technical issues (internet, device issues, platform errors)
- Unforeseen personal or environmental circumstances
- Emergency situations or health factors
In the event of a major delay or unavoidable rescheduling from our side,
you will be notified at the earliest and a new suitable time will be arranged.
Divineraaga is not responsible for delays caused by internet outages or
technical issues on the client’s side.
Missed Sessions & Rescheduling
If you are unable to attend a scheduled session, we request that you inform us at least
24 hours in advance so that we can try to reschedule based on availability.
If you miss a session without prior notice or join significantly late,
the session may be treated as completed, and rescheduling may not be possible
without additional charges, as per our Cancellation and Refund Policy.
Disruptions or Incomplete Sessions
If a session is interrupted due to technical or genuine unavoidable issues
(such as power failure, connectivity loss, or emergencies),
we will review the situation and:
- Offer to complete the remaining portion at a mutually convenient time, or
- Reschedule the session, depending on how much of the session was completed
Each case will be handled individually with the intention of fairness and support
to the client’s healing journey.
Clients Outside Local Area / Time Zones
Clients from outside Chennai, other parts of India, or abroad are welcome to attend
sessions via online platforms.
Session timings will be discussed and aligned based on time-zone differences as far as possible.
Cancellations & Refunds
For detailed information on cancellations, rescheduling eligibility, and refunds,
please refer to our Cancellation and Refund Policy.
Contact Information
For any queries regarding session scheduling, changes in timing, or guidance related to your booking,
you may contact us:
- Organization: Divineraaga
- Service Focus: Sound Vibrational Healing & Mind Healing
- Location: 2nd Floor, No 221/26, 5th Cross Rd, A D Halli, 2nd Stage, KHB Colony, Basaveshwar Nagar, Bengaluru, Karnataka 560079.
- Phone / WhatsApp: +91 99809 81810
- Phone / WhatsApp: +91 9844912121
- Email: betterwayfoundation@gmail.com
Thank you for choosing Divineraaga.
We are committed to providing you with a smooth, supportive, and timely healing experience.